Sales Support Administrator
Highway Care is a leading supplier and installer of specialist highway and security vehicle restraint systems. As part of our expansion, we are seeking a proactive, driven individual with a focus of attention to detail and collaboration to fill our new role: Sales Support Administrator.
Working as part of the Customer Service department this role will deliver a critical enabling function to process orders from enquiry through to delivery, supporting the Business Development team to get accurate quotes to our customers in a timely manner. From receiving customer enquiries through to provision of quotations the person in this role will take responsibility for the administration of our CRM system to coordinate the best approach for each of our customers.
Permanent, full-time, office-based in Head Office, Kent
£21,500 – £26,000 salary range
Role Responsibilities
- Input new leads and enquiries into the CRM system, assigning these to relevant members of the Business Development team
- Support Business Development Managers by following up on leads and enquiries to provide Customer with relevant information (product/services marketing material) and obtain required information for quotation
- Preparing and sending of quotations for the Business Development team utilising price lists or project costing sheets provided by Commercial Management team
- Following up with Customers who have received quotes to obtain feedback and update relevant CRM opportunities with this information, and liaising with Business Development Managers on actions for each client
- To become owner of the CRM system, holding users accountable to using and maintaining the system, ensuring information logged is sufficient and useful for the operation of the business
- Support the Customer Services function to ensure management of the customer services inbox and all enquiries received are handled appropriately.
- Liaise with the Marketing function to ensure information for won jobs or insight for targeted approaches are shared and promoted accordingly.
Essential Skills, Competencies, Qualifications and Behaviours
Essential:
- Prior experience in administrative role
- Strong IT and Microsoft Office skills (Word / Excel / PowerPoint) with experience with a CRM system
- Proven written and oral communication skills
- Strong analytical, problem solving, and financial analysis skills
- Ability to work collaboratively across functioning departments
- Proactively working under time pressure, efficiently and effectively
- Full UK driving license
Preferred:
- Prior experience in Customer facing role
- Prior experience in quoting or pricing
- Degree or equivalent
- Proficient in SAGE CRM or similar
- Background in Construction or Civil Engineering
Benefits
- 22 days annual leave per annum
- Flexible working arrangements
- Employee Assistance Programme
- Cycle2Work scheme
- Being part of a growing business
- Company pension
- Health & wellbeing programme
- Retail Store discounts
- Gym discounts
- Inclusive work environment
- Annual company standdown event to connect with colleagues from across the country
- Referral scheme for new talent recommended into Highway Care
- Subsistence provided when staying away from home
If you are a strategic thinker with a passion for highways safety and a desire to contribute to the success of a dynamic company, we invite you to apply for this position at Highway Care.
Join us in shaping the future of the Highways Industry through impactful and results-driven initiatives.
